Return and Refund Policy

At Sun Signs, we strive to provide high-quality signage products and exceptional customer service. We understand that sometimes issues may arise, and we are committed to ensuring your satisfaction. Our return and refund policy is designed to address any concerns you may have with your purchase.

1. Eligibility for Returns and Refunds

• Custom Orders: Due to the personalized nature of custom signage, we do not offer returns or refunds unless the product is defective, damaged, or does not match the approved specifications.
• Standard Products: Returns and refunds are available for standard, non-custom products within 14 days of receipt, provided the items are unused, undamaged, and in their original packaging.

2. Defective or Damaged Products

• If you receive a defective or damaged product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any applicable shipping costs. Proof of damage (e.g., photographs) may be required.

3. Incorrect Products

• In the event that the delivered product does not match the approved design or order specifications, please notify us within 7 days of receipt. We will either correct the error, provide a replacement, or offer a full refund.

4. Return Process

• To initiate a return, please contact our customer service team with your order details, a description of the issue, and any supporting documentation.
• Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the product.
• Returned products must be securely packaged to prevent damage during transit. Sun Signs is not responsible for any damage that occurs during the return shipment.

5. Refund Process

• Once the returned product is received and inspected, we will process your refund. The refund will be issued to the original payment method within 7-10 business days.
• Shipping costs for non-defective returns will be borne by the customer and are non-refundable.

6. Exceptions and Exclusions

• Custom products with specific design approvals are not eligible for refunds unless they are defective or do not meet the approved specifications.
• Products that have been used, altered, or damaged by the customer are not eligible for return or refund.

7. Contact Information

For any questions or concerns regarding our return and refund policy, please contact our customer service team at:

• Sun Signs
  Address: No.42, Dewan Sahib Garden Street, Near Malliga Batteries, TTK Road, Royapettah, Chennai – 600014.
  Phone: 98400 95046 / 96291 76291
  Email: sunsignschn11@gmail.com / sunsignsvel@gmail.com / sunsigns.sridhar@gmail.com

We value your business and are committed to ensuring your satisfaction. Thank you for choosing Sun Signs for your signage needs.